During this challenging time of working-from-home, we are all trying to stay motivated and focused to produce the work that can make a difference in the world. Eventually, we and our co-workers will return to the office and the work we do now will help us transition into the business that will be required of us later. At this time, the visibility of what may be "required" is foggy at best, but for those of us in the social media governance space, we do know that the digital world is not slowing down. In fact, social media security is more critical than ever with bad actors taking advantage of consumer fears and political campaigns lying in wait.
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We are fortunate that much of the Tech industry is able to work from home during our current Covid-19 pandemic. Brandle fully supports our employees to be remote workers during this time, and we are ready to help our customers in anyway we can. This is why we turned our attention to release a new feature set called Tasks.
We know that teams get into their own work rhythm inside a company. Managing team duties and tasks around social media and digital governance can be more complicated when everyone is working from home. So we decided to create some features to make it easier for remote workers. Brandle Tasks has been on the development roadmap, but we expedited the code and testing this past week to help our customers who are newly working from home. This feature is offered to all of our customers at no additional fee.
Brandle Tasks can now help you manage team responsibilities, track specific tasks, and mark them as complete from within the Brandle System.
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Serious social media governance leaders know that a crisis event is in their future. A social media crisis is not an "if" but a "when" situation. So the real question is: are you and your corporation ready to take charge and mitigate the risks when it happens? Recently, the NFL was put to the test when the hacker group OurMine decided to wreak havoc with team and player social media accounts. It's a good time to think about that event and ask yourself if you and your corporation are prepared to manage a social media crisis event like the NFL accounts being hijacked by hackers?
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There are many digital threat avenues for bad-actors to infiltrate a corporation and social media has become a favorite. Even though there are technology solutions (such as Brandle) that help corporations with these risks, it still takes constant oversight, monitoring, and forward thinking. One area that is often overlooked is employee social media training specifically around the topic of risk to the corporation. This falls into the category of corporate social media security and risk management.
Creating a strong training program to educate employees on the risks and pathways that hackers and phishers use is critical. Delivering the requirements employees must follow to assist with corporate social media security should be mandatory. There are six key requirements that should be part of your social media security training program.
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It's no secret that social media has become a major risk concern for corporations. According to a report by SentinelOne, over 80% of hacked companies reported that the attack entry points were from phishing emails and social media. Creating strong governance practices is essential to managing these social media security risks. Your brand reputation, data protection, and sales demand it!
As in any governance practice, it is helpful to gain an understanding of the potential threats. This is the only way that you can prevent, or at least, mitigate the attacks.
In this post, we highlight seven of the most common social media security issues.
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Corporate social media concerns have progressed past the question of ROI as a marketing discipline and have landed squarely in the Risk Officers lap as a security concern. In fact, social media security is a serious risk for every corporation. Since 2011, cyber criminals have found a home on social media where they perpetuate fraud. During the past six months, CIO Insight states that cyber criminals have increased 70% (and it does not appear to be slowing down). CIO Insights also states that worldwide security breach costs will grow from $3 Billion in 2015 to $6 Trillion in 2021. That's a lot of crime, and a lot of damage to your company!
To protect brands and reputation, companies must now ensure that their social media accounts are not gateways that expose them to costly threats. this means that you need to keep vigilant watch for cyber risks, including:
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This post is the fourth and final entry of our series on how to create and manage a successful Social Media Governance Plan. At this point, you know that your key focus is to mitigate risks for your company that may arise from social media. The main risks that C-suite executives are concerned with are brand reputation damage and technology threats. (See our post on Understanding Key Corporate Risks for more details on C-Suite risk concerns.)
Controlling social media risks is all about creating a solid Social Media Governance Plan and maintaining an ongoing governance process. This series lays out a "best practice" outline that you can use for your company — just customize it to address specific concerns of your company and your industry.
- Gather the Corporate Stakeholders of Social Media Governance, and
- Review Corporate Risk Management Priorities
- Review the Corporate Goals for Social Media Governance
- Analyze Previous Successes, Failures, and Changes
- Social Media, Employment, and Industry Law and Regulation Review
- Review Corporate Social Media Policy
- Social Network Participation and Risk Review
- Discovery — Social Media Audit Process
This is the final post in the series and we will highlight the five steps for processes and procedures of Social Media Governance.
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Social media governance is an ongoing process with the primary goal of mitigating risks for your company. Research shows that corporations consider reputation damage as the most crucial risk concern with technology threats in the top ten. Social media risks fall under both of these risk concerns.
To be successful at managing social media risks, it is critical to have a Social Media Governance Plan in place and to work the plan. It is also critical to ensure the plan ties into the overall corporate risk management program.
Whether you are creating your first Social Media Governance Plan or updating your current one, you need to make sure you cover all of the elements that are important to your company.
1. Gather the Corporate Stakeholders of Social Media Governance, and
2. Review Corporate Risk Management PrioritiesThis post (Part 2) continues with the items you need to consider for your Social Media Governance Plan.
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When was the last time you updated your corporate social media governance plan and ensured all aspects of the plan are current, effective, and well-communicated?
As we stated in our last blog post, research firms have listed risk to brand reputation as the #1 risk concern of global c-level executives, and risks arising from technology in the top 10. Social media can be an in-road for both of these risk concerns. This is why your Social Media Governance Plan is a critical part of the corporate risk program.
We know ... creating an effective corporate-wide plan can feel like a tremendous weight on your shoulders. But reacting to a social media risk event without a plan is a much bigger weight! So to help lighten the load, we're getting you started with a general direction of an effective Social Media Governance Plan.
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Your boss has just asked you to inventory all the social media accounts used across the enterprise. On the surface, enterprise social media account management may sound simple to your boss but you know it's nothing but.... That's because social media points-of-presence (POPs) can be created by anyone at any time without any form of control or oversight by you or your team.