Effective Date: July 14, 2012
Last Updated Date: May 25, 2018
- use, and
information we obtain through the Brandle Service and other Brandle business.
“Personal Information” means information that alone or when in combination with other information may be used to readily identify, contact, or locate you, such as: name, address, email address, or phone number. We do not consider Personal Information to include information that has been anonymized so that it does not allow a third party to easily identify a specific individual.
There are five areas for storing Personal Information:
- Brandle Presence Manager User Database (Brandle as "Data Controller")
- Brandle Presence Manager Customer Contacts Database (Brandle as "Data Processor")
- Brandle Support Database (Brandle as "Data Controller")
- Marketing and Sales Database (Brandle as "Data Controller")
- Brandle Customer Product Updates Database (Brandle as "Data Controller")
To support these five areas, we have three key databases that house Personal Information:
The Brandle Service which houses the Brandle Presence Manager User Database and Customer Contacts Database.
The Brandle Customer Support system which houses the technical and user support database.
The Brandle Marketing System which houses the Brandle Account User database to receive Product Update information and the Marketing and Sales database.
The Brandle Service Collects Your Information
The Brandle Service is the Software as a Service that we license to customers. The Brandle Service includes the Brandle Presence Manager and the optional modules that can be licensed to augment the service. We collect Personal Information when:
- you register to use the Brandle Service;
- someone invites you to use the Brandle Service;
- you log in with social networking credentials; and
- you communicate with us.
We collect the information you submit while you use the Brandle Service, such as information about Brandles and POPs and activity that occurs on POPs (points-of-presence). We also collect information, such as anonymous usage statistics, by using cookies, server logs, and other similar technology as you use the Brandle Service.
Registration. To create an account, you may need to provide Personal Information, such as your name, username, password, email address, billing address, and telephone number. You may also provide other optional information.
Invitations to Use the Brandle Service. We may collect your name and email address if another user submits the information to invite you to use the Brandle Service. An invitation is generally sent by an existing user of a corporate account to other team members who will perform work within the Brandle Service as part of their job.
Social Log-In. When you use your social media credentials to log into the Brandle Service, we collect Personal Information from the social media website. For example, when you log in with your Facebook credentials, we may collect the Personal Information you have made publicly available in Facebook, such as your name and profile picture or logo. We may also collect the number of friends or connections you have.
POP Activity. When you add a POP (point-of-presence) to your account, we may collect information, including Personal Information, you have made public on the POP and information about POP activity. For example, we may record how often content is posted to the POP and the date of the last post. We do not record the content of the posts.
Making Payments. When you make payments through the Brandle Service, you may need to provide Personal Information to our third-party service providers, such as your credit card number. We do not collect any of the Personal Information you provide to make a payment, but we may collect information about the payment, such as the date and amount of the payment.
Information about Brandles and POPs. We collect information you post about Brandles and POPs, such as the Brandles you create, the POPs you add, and the relationships you create when you relate Brandles and POPs to each other.
Cookies, Automatic Data Collection, and Related Technologies. The Brandle Service collects and stores information that is generated automatically as you use it, including your preferences and anonymous usage statistics.
When you visit the Brandle Service, we and our third-party service providers receive and record information on our server logs from your browser, including your IP address, and from cookies and similar technology. Cookies are small text files placed in visitors’ computer browsers to store their preferences. Most browsers allow you to block and delete cookies. However, if you do that, the Brandle Service may not work properly.
By using the Brandle Service, you are authorizing us to gather, parse, and retain data related to the provision of the Brandle Service.
How Brandle Uses Your Information
We use Personal Information to
- facilitate and improve the Brandle Service; and
- communicate with you.
We do not rent, sell, or share Personal Information about you with other people or nonaffiliated companies for their direct marketing purposes. We may use aggregate information for any purpose, including for marketing purposes.
Internal and Service-Related Usage. We use information, including Personal Information, for internal and service-related purposes only and may provide it to third parties to allow us to facilitate the Brandle Service. We may use and retain any data we collect to provide and improve our services.
Communications. We may send email to the email address you provide to us to verify your account and for informational and operational purposes, such as account management, or system maintenance.
Marketing. We do not rent, sell, or share Personal Information about you with other people or nonaffiliated companies for their direct marketing purposes. We may use your Personal Information to facilitate transmittal of information that may be useful, relevant, valuable or otherwise of interest to you.
Aggregate Data. We may anonymize and aggregate data collected through the Brandle Service and use it for any purpose.
Brandle May Disclose Your Information
We may share your information:
- with our third-party service providers;
- to third-party vendors to which your company has provided access via the Brandle API
- on the Brandle Service and to search engines if you decide to make it public;
- to comply with legal obligations;
- to protect and defend our rights and property; and
- with your permission.
We Use Vendors and Service Providers. We may share any information we receive with vendors and service providers retained in connection with the provision of the Brandle Service. We may also share information with vendors that the customer has requested have access to their Brandle information via Brandle’s Application Programming Interface (API).
Displaying to Other Users and the Public. The Brandles, POPs, and relationships you to decide to make public may be displayed on the Brandle Service and be accessible via search engines or similar services. You may be able to limit access to your Brandles, POPs, and relationships by changing your settings.
Brandle Customer Support Collects Your Information
Customer Support. We may collect Personal Information through your communications with our customer-support system. Our customer support system is a separate system than the Brandle Service and can be accessed via the Brandle Service when requesting technical support or by searching Brandle FAQ and submitting a request.
Information collected in the Brandle Support system may include your name, email, the subject and nature of your request, and any attachment you add to the request.
Communications. We may send email to the email address you provide to us to verify your account and for informational and operational purposes, such as customer service and technical support.
Brandle Marketing System Collects Information
Brandle Sales and Marketing. Brandle collects Personal Information through your communication with us on our website when you submit information on website forms or make a request to be contacted. Brandle also collects Personal Information at sales and marketing events such as tradeshows, conferences, and general meetings. This information is kept in a separate database for sales and marketing purposes.
This database also houses customer Personal Information as it is the system that sends Brandle Feature Updates and announcement emails to customers.
We do not rent, sell, or share Personal Information about you with other people or nonaffiliated companies for their direct marketing purposes. We may use your Personal Information to facilitate transmittal of information that may be useful, relevant, valuable or otherwise of interest to you.
Communications Preferences. You may manage your receipt of marketing and sales or Brandle update emails by selecting to Unsubscribe or Change Email Preferences at the bottom of every email sent through this system.
Form OPT-IN Required. As of May 7, 2018, all website form submittals have a required Opt-In field that clearly states that personal information submitted on the form will be collected in the Marketing database. A user must check this opt-in box in order to continue with the download or form submittal in order to give approval for their information to be submitted.
As Required By Law and Similar Disclosures. We may access, preserve, and disclose your Personal Information, other account information, and content if we believe doing so is required by law or if those actions are reasonably necessary to:
- comply with legal process, such as a court order or subpoena;
- respond to claims that any content violates the rights of third parties;
- respond to your requests for customer service;
- respond to law enforcement;
- investigate and prevent unauthorized transactions or other illegal activities; or
- protect our or others’ rights, property, or personal safety.
We may also disclose your Personal Information with your permission.
Security of Your Information
By using the Brandle Service or providing Personal Information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Brandle Service. If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on the Brandle Service or sending an email to you. You may have a legal right to receive this notice in writing. To receive free written notice of a security breach (or to withdraw your consent from receiving electronic notice), please notify us at firstname.lastname@example.org.
By using the Brandle Service, or otherwise provide information to us, you will transfer data to the United States.
If you are visiting from the European Union or other regions with laws governing data collection and use, please note that you are agreeing to the transfer of your information to the United States and processing globally. By providing your information you consent to any transfer and processing in accordance with this Policy.
If you live in a country governed by the European Union GDPR (General Data Protection Regulation), then you have already been contacted to opt-in to the Brandle Marketing database. If you did not opt-in, then your Personal Information was removed. If you wish to request a review of your information in the Brandle Service you may write to email@example.com or access the GDPR form within your Brandle account.
Update Your Information or Pose a Question or Suggestion
If you wish to request a review of your information in the Brandle Customer Support system you may write to firstname.lastname@example.org.
1151 Broadway, Suite 105
Sonoma, CA 95476